Frequently Asked Questions
Last updated: 12/12/2023
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Q: Do you ship to all areas of Tanzania?
A:We currently deliver to all major towns in Dar es Salaam, as well as select areas in Morogoro, Iringa, Dodoma, and Arusha (including Moshi). We're expanding our reach constantly. For areas outside Dar es Salaam, delivery is only available to town pickup points. Delivery timelines and costs may vary depending on your location. -
Q:What payment methods do you accept?
A:We accept mobile money payments (M-Pesa, Tigo Pesa, Airtel Money), Visa and Mastercard credit cards, and bank transfers. All your transactions are processed through Selcom, one of Tanzania's largest and most trusted payment processors. They use industry-leading security measures to keep your financial information safe, so you can shop with confidence. -
Q:Do you offer cash on delivery (COD)?
A:Yes, we offer COD in select areas. Please check the "COD availability" option at checkout to see if it's available for your location. -
Q:How long does it take to receive my order?
A:For Dar es Salaam, we offer fast delivery, with orders placed before 4 PM reaching your doorstep the same day. After 4 PM, your Dar es Salaam order will arrive the next business day. For locations like Dodoma, Morogoro, Arusha, etc, expect your order within 1-3 business days. We'll keep you updated throughout the process, so you'll always know when to expect your delivery.
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Q:What is your return policy?
A:We understand that things sometimes don't go as planned, so we offer a hassle-free return and exchange policy. If your purchase is incorrect, damaged, defective, or incomplete, you have the option to return it or exchange it. Please refer to our return policy page for detailed information and eligibility criteria. -
Q:Do you offer products from local Tanzanian brands?
A:Yes, we proudly support local businesses and feature a wide range of products from talented Tanzanian entrepreneurs. -
Q:Do you have a physical store in Dar es Salaam?
A:No, we're an online-only platform, but our offices are located in Dar es Salaam. -
Q:Do you source any of your products locally?
A:Yes, we source all of our products from local vendors and suppliers located within Tanzania. This allows us to offer faster delivery times within Dar es Salaam and other nearby areas. -
Q:How do you ensure the quality of your products?
A:We partner with trusted suppliers and manufacturers to ensure the highest quality standards. We also carefully check every product to guarantee your satisfaction. -
Q:Do you offer warranties on any products?
A:We offer warranties on select items to give you peace of mind. Refer to the individual product pages for specific warranty details. -
Q:Are all your products brand new?
A:Yes, we prioritize quality and value. You can be confident that everything we sell is brand new, straight from the manufacturers or reputable distributors. -
Q:Do I receive a receipt after my purchase?
A:Yes! you'll receive a digital receipt directly to your email or whatsapp for your records and warranty claims. No more lost paper receipts! -
Q:Do you offer customer service in Swahili?
A:Yes, our customer service team is available to assist you in both English and Swahili.
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About Impala Shopping
Address
Impala shopping
Mezzanine Floor, No 6 Zanaki Street,
Dar es salaam, Tanzania
Email: [email protected]
Phone: +255 759 075 719
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