Frequently Asked Questions
Last updated: 12/02/2025
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Q: Do you deliver to all regions of Tanzania?
A: Yes, we deliver to all regions of Tanzania. In Dar es Salaam, we offer convenient door-to-door delivery. For other regions, deliveries are made to designated pickup points. Delivery timelines and fees vary based on your location. -
Q: What payment methods are accepted on Impala Shopping?
A: We accept various secure payment methods including mobile money (M-Pesa, Tigo Pesa, Airtel Money), Visa and Mastercard credit/debit cards, bank transfers, and Cash on Delivery (COD) in eligible areas. All transactions are processed securely through Selcom, Tanzania’s trusted payment gateway. -
Q: Is Cash on Delivery (COD) available?
A: COD is available only in Dar es Salaam for eligible products. For other regions, please use our online payment options. -
Q: How long does delivery take?
A: For Dar es Salaam orders placed before 4 PM, same-day delivery is available. Orders placed after 4 PM will arrive the next business day. For other regions, expect delivery within 1-3 business days depending on your location. -
Q: What is your return and refund policy?
A: We offer a hassle-free return and exchange policy for damaged, defective, or incorrect items. Please visit our return policy page for full details and eligibility criteria. -
Q: Do you sell products from local Tanzanian brands?
A: Yes, we proudly support local Tanzanian entrepreneurs and feature a wide range of locally sourced products. -
Q: How do you ensure product quality?
A: We work closely with trusted suppliers and inspect all products before shipping to ensure the highest quality standards. -
Q: Will I receive a receipt for my purchase?
A: Yes, digital receipts are sent via email or WhatsApp for every order, providing proof of purchase and warranty support. -
Q: Do you provide customer support in Swahili?
A: Yes, our customer service team is fluent in both English and Swahili to assist you effectively.
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About Impala Shopping
Address
Impala shopping
Mezzanine Floor, No 6 Zanaki Street,
Dar es salaam, Tanzania
Email: [email protected]
Phone: +255 759 075 719
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