Where do you ship to in Tanzania?

Impala Shopping delivers across Tanzania, including Dar es Salaam, Zanzibar (Stone Town), Arusha, Dodoma, Morogoro, Tanga, and more. Door-to-door delivery is available in Dar es Salaam, with pickup and central drop-off options in other regions.

How long does shipping take?

In Dar es Salaam, same-day delivery is available for orders placed before 4 PM. Other Tanzanian regions and Zanzibar receive deliveries within 1–3 business days. International shipping takes 3–14 days, depending on the method.

Do you ship internationally?

Yes, Impala Shopping ships internationally for small items (under 1 kg), such as football jerseys and crafts. Contact us for a quote.

How much does shipping cost?

Shipping costs depend on your location and delivery method. You'll see an estimated delivery fee at checkout.

Can I see the shipping cost before checkout?

Yes. The estimated shipping cost appears during checkout based on your selected region.

Do you offer Cash on Delivery (COD)?

Cash on Delivery is available only in Dar es Salaam for items marked with a 'COD Eligible' badge.

What if my item is damaged or defective?

Contact us within 3 days of delivery. We will assist with a return or replacement, as per our Return Policy.

Are there any hidden costs?

No. Product prices are all-inclusive. Delivery fees, if any, are shown during checkout.

Where can I find your return policy?

You can find our Return Policy by visiting the Return page linked in the Shipping section.

Need assistance with shipping?

For any delivery questions or support, contact sales@impala.co.tz or call +255 759 075 719.

Customer Service: +255 759 075 719

Learn about Shipping. Whatsapp: Available at +255 759 075 719

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Shipping & Delivery

At Impala Shopping, your trusted Tanzania online store, we're committed to making Tanzania online shopping smooth and stress-free. This guide answers common shipping and delivery questions so you know what to expect when you buy online in Tanzania with us.

Where do you ship to in Tanzania?
Impala Shopping proudly delivers across Tanzania. Whether you're shopping online in Dar es Salaam, Arusha, Dodoma, or Zanzibar, we make sure your order arrives safely. We offer door-to-door delivery in Dar es Salaam, pickup in Stone Town (Zanzibar), and central drop-offs in cities like Arusha, Morogoro, Dodoma, and more. No matter where you shop online in Tanzania, we’ve got you covered.
How long does shipping take?
Shipping times vary by location. In Dar es Salaam, orders placed before 4 PM qualify for same-day delivery. For other regions and Zanzibar, expect delivery within 1–3 business days. International orders take 3–14 days depending on method. Whether you’re ordering for yourself or family back home, our goal is to make online shopping in Tanzania fast and reliable.
Do you ship internationally?
Yes, we offer international shipping for smaller items under 1 kg, such as football jerseys, art collections, and crafts. For a quote, contact us via call, text, or WhatsApp at +255 759 075 719.
How Much Does Shipping Cost?
Shipping costs vary depending on your location and the delivery method you choose. During checkout, the estimated delivery cost will be displayed so you know exactly what to expect before finalizing your purchase.
Why does the delivery date not match the estimated timeline?
Holidays or weekends may affect delivery timelines. If your order is placed during or before a non-working day, we adjust the estimated delivery date accordingly. Enter your region at checkout for a more accurate timeline.
Can I see the shipping cost before checkout?
Yes! The estimated delivery cost is displayed during checkout based on your selected region and method.
Do you offer Cash on Delivery (COD)?
COD is available only in Dar es Salaam and for items marked with a "COD Eligible" badge on the product page. Check availability at checkout.
Are there any hidden costs?
No hidden charges apply. The price on the product page is all-inclusive, and delivery fees (if any) are shown separately at checkout.
What if my item is damaged or defective?
We package orders carefully, but if your item arrives damaged or defective, refer to our Return Policy for steps to request a replacement or refund. Contact us within 3 days of delivery to report the issue.
Where can I find your return policy?
You can find our return policy here
Need Assistance?
For delivery questions or help with your order, reach out to our support team at [email protected] or +255 759 075 719, Monday–Friday, 9:00 AM–5:00 PM. Whether you shop from inside or outside the country, we're here to support your Tanzania online shopping experience.

Visit our Tanzania online store to start shopping, explore new arrivals, or find exactly what you need, all with fast delivery across the country.

Need help placing your first order? Read our step-by-step guide on how to shop online in Tanzania.

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About Impala Shopping

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Impala shopping

Zanaki Street, Kisutu, Posta,

Dar es salaam, Tanzania

Email: [email protected]

Phone: +255 759 075 719

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