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Last updated: 13/12/2023
  1. Where do you ship to in Tanzania?

    We currently ship to Dar es Salaam, Dodoma, Morogoro, Moshi, and Arusha. However, we only offer home delivery in Dar es Salaam. For other regions, delivery is to town centers where you can pick up your order at the nearest bus office.
  2. How long does shipping take?

    Dar es Salaam: Same-day delivery if you order before 4 PM on a business day.
    Other regions: 1-3 business days after your order is processed.
  3. What are your working days?

    We operate Monday to Friday, excluding public holidays, festivals, and weekends. Orders placed on non-working days will be processed on the next working day.
  4. Can I see the shipping cost before checkout?

    Yes! The estimated delivery cost will be displayed during checkout based on your chosen region and delivery method.
  5. What delivery methods do you offer?

    Dar es Salaam: Home delivery.
    Other regions: Town center pick-up at the nearest bus office.
    International: Express and Standard shipping.
  6. Do you ship internationally?

    Yes, we ship smaller items weighing less than 1 kg internationally, such as football jerseys, art collections, and crafts. We offer Express and Standard international shipping options. Please contact us by calling, text, or WhatsApp at +255759075719 to get a quote.
  7. Can I pick up my order myself?

    Yes! You can choose to pick up your order at our office in Dar es Salaam.
  8. Do you offer Cash on Delivery (COD)?

    COD is only available in Dar es Salaam and for selected items. You can check the COD option during checkout to see if it's available for your order.
  9. What if my item is damaged or defective?

    We take care to package your order securely, but if your item arrives damaged, please refer to our return policy for instructions on how to return it for a replacement or refund.
  10. Where can I find your return policy?

    You can find our return policy here


Impala shopping

Mezzanine Floor, No 6 Zanaki Street,

Dar es salaam, Tanzania

Email: [email protected]

Phone: +255 759 075 719

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