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Shipping & Delivery

Last updated: 04/03/2025

    At Impala Shopping, your trusted Tanzania online store, we're committed to making Tanzania online shopping smooth and stress-free. This guide answers common shipping and delivery questions so you know what to expect when you buy online in Tanzania with us.

  1. Where do you ship to in Tanzania?

    Impala Shopping proudly delivers across Tanzania. Whether you're shopping online in Dar es Salaam, Arusha, Dodoma, or Zanzibar, we make sure your order arrives safely. We offer door-to-door delivery in Dar es Salaam, pickup in Stone Town (Zanzibar), and central drop-offs in cities like Arusha, Morogoro, Dodoma, and more. No matter where you shop online in Tanzania, we’ve got you covered.
  2. How long does shipping take?

    Shipping times vary by location. In Dar es Salaam, orders placed before 4 PM qualify for same-day delivery. For other regions and Zanzibar, expect delivery within 1–3 business days. International orders take 3–14 days depending on method. Whether you’re ordering for yourself or family back home, our goal is to make online shopping in Tanzania fast and reliable.
  3. Do you ship internationally?

    Yes, we offer international shipping for smaller items under 1 kg, such as football jerseys, art collections, and crafts. For a quote, contact us via call, text, or WhatsApp at +255 759 075 719.
  4. How Much Does Shipping Cost?

    Shipping costs vary depending on your location and the delivery method you choose. During checkout, the estimated delivery cost will be displayed so you know exactly what to expect before finalizing your purchase.
  5. Why does the delivery date not match the estimated timeline?

    Holidays or weekends may affect delivery timelines. If your order is placed during or before a non-working day, we adjust the estimated delivery date accordingly. Enter your region at checkout for a more accurate timeline.
  6. Can I see the shipping cost before checkout?

    Yes! The estimated delivery cost is displayed during checkout based on your selected region and method.
  7. Do you offer Cash on Delivery (COD)?

    COD is available only in Dar es Salaam and for items marked with a "COD Eligible" badge on the product page. Check availability at checkout.
  8. Are there any hidden costs?

    No hidden charges apply. The price on the product page is all-inclusive, and delivery fees (if any) are shown separately at checkout.
  9. What if my item is damaged or defective?

    We package orders carefully, but if your item arrives damaged or defective, refer to our Return Policy for steps to request a replacement or refund. Contact us within 3 days of delivery to report the issue.
  10. Where can I find your return policy?

    You can find our return policy here
  11. Need Assistance?

    For delivery questions or help with your order, reach out to our support team at [email protected] or +255 759 075 719, Monday–Friday, 9:00 AM–5:00 PM. Whether you shop from inside or outside the country, we're here to support your Tanzania online shopping experience.

    Visit our Tanzania online store to start shopping, explore new arrivals, or find exactly what you need, all with fast delivery across the country.

    Need help placing your first order? Read our step-by-step guide on how to shop online in Tanzania.
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