Shipping
Last updated: 04/03/2025
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Where do you ship to in Tanzania?
We proudly ship to all regions in Tanzania. In Dar es Salaam, we offer convenient door-to-door delivery right to your doorstep. For Zanzibar, delivery is available in Stone Town, where you can pick up your order from a designated location. In other regions, such as Arusha, Morogoro, Dodoma, Tanga, and beyond, we deliver to city centers. Door-to-door delivery is not available outside Dar es Salaam. -
How long does shipping take?
Shipping times vary by location. In Dar es Salaam, orders placed before 4 PM on a business day qualify for same-day delivery. For other regions and Zanzibar, expect delivery within 1-3 business days after processing. Internationally, Express shipping takes 3-7 days, while Standard shipping takes 7-14 days, depending on the destination. Our business days are Monday to Friday, excluding public holidays and weekends, with orders from non-working days processed the next business day.
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Do you ship internationally?
Yes, we offer international shipping for smaller items under 1 kg, such as football jerseys, art collections, and crafts. For a quote, contact us via call, text, or WhatsApp at +255 759 075 719. -
How Much Does Shipping Cost?
Shipping costs vary depending on your location and the delivery method you choose. During checkout, the estimated delivery cost will be displayed so you know exactly what to expect before finalizing your purchase. -
Why does the delivery date not match the estimated timeline?
Holidays or weekends may affect delivery timelines. If your order is placed during or before a non-working day, we adjust the estimated delivery date accordingly. Enter your region at checkout for a more accurate timeline. -
Can I see the shipping cost before checkout?
Yes! The estimated delivery cost is displayed during checkout based on your selected region and method. -
Do you offer Cash on Delivery (COD)?
COD is available only in Dar es Salaam and for items marked with a "COD Eligible" badge on the product page. Check availability at checkout. -
Are there any hidden costs?
No hidden charges apply. The price on the product page is all-inclusive, and delivery fees (if any) are shown separately at checkout. -
What if my item is damaged or defective?
We package orders carefully, but if your item arrives damaged or defective, refer to our Return Policy for steps to request a replacement or refund. Contact us within 3 days of delivery to report the issue. -
Where can I find your return policy?
You can find our return policy here -
Need Assistance?
For shipping inquiries or support, contact us at [email protected] or +255 759 075 719, Monday to Friday, 9:00 AM - 5:00 PM.
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About Impala Shopping
Address
Impala shopping
Mezzanine Floor, No 6 Zanaki Street,
Dar es salaam, Tanzania
Email: [email protected]
Phone: +255 759 075 719
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