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Payments

Last updated: 04/03/2025
  1. How do I pay for my Impala purchase?


    Impala Shopping provides a range of secure and convenient payment options to ensure a smooth shopping experience. All transactions are processed through Selcom, one of Tanzania’s most trusted and secure payment gateways, guaranteeing the safety of your payments. You can pay using:
    • Mobile Money: Tigo Pesa, Vodacom M-Pesa, Airtel Money, Halotel Money
    • Debit/Credit Cards: Visa, MasterCard
    • Cash on Delivery (COD) (Available only in Dar es Salaam and for eligible items)
    • Bank Transfer: Directly transfer funds from your bank account.
    • Gift Card
  2. What is Cash on Delivery (COD)?

    Cash on Delivery (COD) lets you pay in cash when your order is delivered to your doorstep—no advance payment required. This option is available exclusively for deliveries within Dar es Salaam and only for products marked with a "COD Eligible" badge on the product detail page.
  3. How do I place a Cash on Delivery (COD) order?

    • - Check if the product has the "COD Eligible" badge on its detail page.
    • - Add the item to your cart and proceed to checkout.
    • - Select "Cash on Delivery" as your payment option (available only for Dar es Salaam addresses).
    • - Confirm your order, and pay in cash upon delivery.
  4. Is it safe to use my credit or debit card on Impala Shopping?

    Yes, absolutely! Impala Shopping uses Selcom, a highly secure and reliable payment gateway, to process all mobile money and credit/debit card transactions. Your payment information is encrypted and protected with industry-leading security measures, ensuring your data remains confidential and secure.
  5. Are there any hidden charges?

    No hidden fees apply. The price displayed on the product page is what you pay. Delivery charges, if applicable, will be clearly shown at checkout.
  6. How do I pay using a credit or debit card?

    Selcom, our trusted payment gateway, accepts Visa and MasterCard from any bank. At checkout:
    • - Select the credit/debit card payment option.
    • - You’ll be redirected to Selcom’s secure payment page.
    • - Enter your card number, expiry date, and CVV (found on the back of your card).
    • - Complete the payment as prompted on the Selcom page.
  7. Need Assistance?

    For payment queries or support, contact us at [email protected] or +255 759 075 719, Monday to Friday, 9:00 AM - 5:00 PM.
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