Returns & Refunds Policy
Last updated: 21/11/2021
  1. 1. Introduction
    We're happy to have you at Impala Shopping. Before you place your order, we kindly request that you go through our return and refund policy thoroughly.
  2. 2. Refunds
    If your purchase is wrong, damaged, defective, or incomplete, rest assured that you can either return it for a refund or exchange it for another item. When you return or exchange, please make sure all seals, tags, and accessories are intact and the item is in its original packaging.
  3. 3. Product Out of Stock
    Sometimes, you might purchase and pay for a product that's unfortunately out of stock. In such rare cases, we'll refund your money fully and also provide compensation for the inconvenience caused.
  4. 4. Exchange Policy

    If you've received a defective product and wish to exchange it, please reach out to us at +255759075719 with the product details and the nature of the defect.

    Do note that we can only exchange products for similar ones of the same brand and type. For instance, if you've bought a Hisense TV 43 inches, we can only exchange it for another Hisense TV 43 inches, and not for a different brand like LG. Hisense cannot be substituted with LG.
    Some Items are non refundable and non-exchangeable. These include

    1: Beauty products

    2: Underwear

    3: Arts & collectibles

    4: Custom made items like bed sheets, curtains, furniture

    5: Impala Gift cards

    Remember, exchange processes do not cover any shipping and handling fees shown on the package slip or invoice. You'll have to pay and insure the shipping charges for all returns. It's your responsibility to ensure the products don't get lost or damaged during shipping - we can't guarantee that we'll receive your returned item. Please note, shipping and handling charges aren't refundable. Any refund you receive won't include the shipping costs.

    Once we get the product you returned, we'll thoroughly check it. Then, we'll let you know through an email or a phone call, within a sensible timeframe, if the product's defect makes you eligible for a replacement. If you qualify, we'll send you a replacement product.

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