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Returns & Refunds Policy

Last updated: 13/12/2023
  1. At Impala shopping, we're passionate about ensuring your complete satisfaction. That's why we offer a generous refund and return policy, making your online shopping experience worry-free and enjoyable.
  2. Wrong, Damaged, Defective, or Incomplete:

    If your purchase arrives incorrect, damaged, defective, or missing parts, you can return it for a full refund or exchange it for a new one (same brand and model). Just make sure everything's in its original packaging, with seals and tags intact.
  3. Out-of-Stock Items:

    We strive to maintain accurate inventory, but occasionally, an item might be unexpectedly out of stock. Don't worry! We'll refund your money in full and offer a little extra compensation to apologize for the inconvenience.
  4. Non-Returnable & Non-Exchangeable:

    Some items, like beauty products, underwear, art & collectibles, custom-made items, and Impala Gift cards, are final sale due to hygiene or customization reasons.
  5. Shipping & Handling:

    Please note that return shipping costs are your responsibility, and we cannot guarantee the return package's safety. Shipping and handling fees shown on your invoice are non-refundable.
  6. Return Process & Eligibility:

    Once we receive your returned item, we'll thoroughly inspect it. You'll be notified via email or phone call within a reasonable timeframe if the item qualifies for a replacement or refund.
    If you have any questions about our return and refund policy, please don't hesitate to contact us at +255 759 075 719


Impala shopping

Mezzanine Floor, No 6 Zanaki Street,

Dar es salaam, Tanzania

Email: [email protected]

Phone: +255 759 075 719

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