At Impala shopping, we're passionate about ensuring your complete satisfaction. That's why we offer a generous refund and return policy, making your online shopping experience worry-free and enjoyable.
Wrong, Damaged, Defective, or Incomplete:
If your purchase arrives incorrect, damaged, defective, or missing parts, you can return it for a full refund or exchange it for a new one (same brand and model). Just make sure everything's in its original packaging, with seals and tags intact.
We strive to maintain accurate inventory, but occasionally, an item might be unexpectedly out of stock. Don't worry! We'll refund your money in full and offer a little extra compensation to apologize for the inconvenience.
Non-Returnable & Non-Exchangeable:
Some items, like beauty products, underwear, art & collectibles, custom-made items, and Impala Gift cards, are final sale due to hygiene or customization reasons.
Shipping & Handling:
Please note that return shipping costs are your responsibility, and we cannot guarantee the return package's safety. Shipping and handling fees shown on your invoice are non-refundable.
Return Process & Eligibility:
Once we receive your returned item, we'll thoroughly inspect it. You'll be notified via email or phone call within a reasonable timeframe if the item qualifies for a replacement or refund. If you have any questions about our return and refund policy, please don't hesitate to contact us at +255 759 075 719