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Returns & Refunds Policy
Last updated: 21/11/2021
  1. 1. Introduction
    Welcome to Impala Shopping. Please read careful this return and refund policy in its entirely before placing your order.
  2. 2. Refunds
    We will refund you fully if you cancel your order before confirmation . If you change your mind after your order has been confirmed and shipped, you will not be eligible for a refund. Please make sure you have made your mind and are sure of what you're buying. You can ask more questions about a product at +255759075719 and we will be glad to help you.
  3. 3. Product Out of Stock
    In rare cases where you have bought and paid for a product that is out of stock. We will refund you fully. We will also compensate you for inconvenience.
  4. 4. Exchange Policy

    We Accept exchanges and not returns. If you received an item that is defective and you would like to exchange please contact us at +255759075719 with details of the product and the defect.

    We only do exchanges to products that are similar, have to be same brand and type. For example if you bought Hisense TV 43 inches, we will only exchange with Hisense TV 43 inches and not other brand. Hisense can't be substituted with LG.
  5. 5. Time Limit
    We will only accept exchanges within 7 days after you have received your order.
    Some Items are non refundable and non-exchangeable. These include

    1: Beauty products

    2: Underwear

    3: Arts & collectibles

    4: Custom made items like bed sheets, curtains, furniture

    5: Impala Gift cards

    Exchanges do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to products during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

    Upon receipt of the returned product, we will fully examine it and notify you via e-mail/phone, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

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